Napoleon Gas Furnace Installation & A/C
“Awesome service from the Stove Store. We are enjoying our cooling/heating!!!! Thanks to all the guys who did the work!! Highly recommenced!!.”
Ron & Della Mulligan
Electric Fireplace Installation
"We just had a Napoleon electric fireplace installed. We are very happy with the product, but what impressed us more was the quality of the service we received from The Stove Store. Mel provide a fast, friendly quote and the product was received quickly and for the agreed price. The installation was excellent! Richard and Greg did a great job and their performance should make The Stove Store proud. Their work was done cleanly and with great attention to detail. In addition, they were polite and friendly. We have been regular customers of The Store Store - for good reason. You have excellent products and your customer service is superior. Clearly, you take pride in what you do. Thank you for the great service."
Furnace and Air Conditioner Installation
"Your crew was through and polite when installing our furnace and AC unit. Thank you for a job well done."
Martha and Terry Laing
Pellet Stove Service Call
"Hi, we had our wood and pellet stoves cleaned this morning, and we want you to know how polite your employees are, and answered any questions, this is the very reason why we deal with the Stove Store, awesome service! Many thanks!"
Gas Fireplace Insert Installation
“Just wanted to send a short note, to let you know I think you have a great bunch working for you.
Greg and Jordan, were very professional, pleasant and were very good with my dog....cleaned up after themselves, and generally did a good job.
Kristine was a pleasure to deal with. A+ for customer service.”
Heat and Air Conditioning Installations
"Very good to deal with. Have used Mel many times from just running underground line to HVAC on new builds and recommend them."
Fireplace Service Call
"Thank you to Brian Belanger and staff for being so efficient and tackling a long standing problem with my regency fireplace . So far so good . Your service and willingness to personally take on the problem is appreciated and needs to be recognized. Thanks again."
Installation of Heat Recovery Ventilator
"I’ve been meaning to send you a note to thank you and your guys for all of the hard work that was done in installing our air handler and HRV’s.
It is always a pleasure speaking with you and we appreciated you coming out to look at our situation with the two basements and figuring out a solution to make the installation work for what we needed.
Over the three full days your guys were here working, I couldn’t help but notice how each of them work well individually and as a team. They have a good work ethic and integrity. There wasn’t any inappropriate language used and they all spoke highly of you and your company. They were respectful of our home and to us. I was specifically impressed with the leadership skills and respect toward others that Derek showed! He took my 14 year old son under his wing and kept him busy helping out. Derek will never know how much of an impact that has had on our son who has struggled with brain damage/learning difficulty from his epilepsy his whole life. Derek believed in him, accepted him and built his confidence. Thank you!! Our son is still talking about how much he enjoyed working with your guys and dreams of working for you someday! Haha
Being business owners and having employees ourselves, we do understand just how valuable and rare it is to find these qualities in employees!
Please pass our appreciation on to Derek and your men.
Thank you so much!"
"We did our first burn last night in our new fireplace and we are just so pleased with all the work you guys have done ! The gas stove in the basement is wonderful and our wood burning fireplace is more than what we had expected. Just thought of letting you know how happy we have been with the whole process and the finished product. Thanks and have a great day!"
"Please pass on my thanks to the team that installed the new furnace yesterday. They had gone by the time I returned but they left the house in perfect shape and the furnace purring like a kitten. I was impressed with their competence, efficiency and good humour.
Thanks to all"
Terry Nowlan and Caroline Mattice
Gas Fireplace Installation
"Just had to let everyone know The Stove Store did amazing job installing our new gas fireplace which we purchased from them…….the guys were great that came to do the work. Terry and I highly recommend THE STOVE STORE."
"First I`d like to say how impressed Jean is with your service. You have all gone above & beyond.
Philip Vinokuroff & Margaret Larmour
Gas Furnace Installation
"Having just had my Napoleon gas furnace installed by The Stove Store , I wish to express my satisfaction with the professionally of your work crew. Derek, Mike & Josh and the two men who removed our tank (didn’t get their names) were diligent, courteous, patient and conciencious, not to mention tidy. Their pleasant attitude mad my wife and I comfortable to have them in the house.
Thank you gentlemen, a pleasure doing business with you."
Wood Stove Installation
"Just a quick word of thanks to Mike and Greg for their efficient installation of our new wood stove. I was on the phone when they left so did not have a chance to thank them personally. Actually most of the time they were here I was rounding up AWOL cattle and so I was particularly pleased that they went ahead with the installation efficiently and carefully (without me looking over their shoulder). You have a good team there! Please give them my personal thanks for their fine work."
June and John Woodfine
"Congratulations are well in order to you and your superb team at the Stove Store for your expert advise and constant supervision in completing a very complex install of the Geothermal unit.
Over the past number of years our experience has been that a great deal of interest is shown by companis until you sign the contract and then the enthusiasm wains remarkably. It was a great comfort to witness that this was not the case with your company and for us to see you a number of times before the install and repeatedly again during critical points of the install. You certainly have be congratulated for attention to detail and your real concern that you demonstrated to ensure that this project was carried out to the highest standards.
We can not say enough about your team of installers. They are the most professional group of people we have ever had the pleasure of meeting. The experience they demonstrated was truly outstanding and attention to detail and pride in workmanship was so evident.
We feel fortunate that we chose your company over others to do this very important project."
Marvin and Arlene Reid
"We recently had a new Princeton fireplace installed in our family room. We would like to thank Darren and Greg for their professional attitude and workmanship. They should both be commended for doing such a great job.
They had to remove our old fireplace that was a builder’s product and a piece of junk. They also had to remove the wall and hearth tiles. They were able to remove our old mantle and save it to be re-installed with no damage. The installation of the new tiles was another fine job. You could tell that each of them knew exactly what to do and they worked as a team. They even cleaned up when they were finished for the day.
We would recommend The Stove Store to any of our friends who are thinking of getting a fireplace installed and recommend that they ask for Darren and Greg.
A very satisfied customer."